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2015 Programs


December 11, 2015 - 17th Annual Coaches Breakfast and Book Exchange

Join us once again to step back from your hectic coaching and consulting life to break bread, network, learn and share with your coaching community.  

 Friday, December 11, 2015 from 8:00 am until 10:30am 
 Indiana Weslayan University, 4100 Rockside Rd.
 $15.00 for members AND non-members
 Cost includes coffee/tea/juice and hot breakfast (vegan and gluten-free options available)
***Please RSVP for this event whether you are a member or non-member (for our catering count)  
P.S.  if you decide at the last minute, please come anyway… but if you know now, tell us!

Requirement for admittance:  
Bring a *GIFT WRAPPED BOOK for the random exchange.  It can be new or previously read, and should be something you've found useful or inspirational, in coaching or in life.  Select a book that has meant something in your own life or work.  When your recipient opens the book, be prepared to share why you chose to forward the book -- that's the fun part!
Be sure to put this fun holiday networking event on your calendar today!

November 13, 2015 -Master LinkedIn for Business Success

Are you using LinkedIn to its fullest potential?

LinkedIn is an incredibly valuable tool for growing your business. Join internationally recognized business and leadership development coach, Diane Helbig, for this interactive, hands-on workshop where you’ll learn how to use LinkedIn to connect, prospect, and build your business.
Attendees in this presentation will:
  • Learn how to create better profiles to increase meaningful connections
  • Learn to utilize search systems to do targeted prospecting research
  • Learn appropriate connection and participation etiquette
  • Understand the value of the jobs feature
  • Explore the value of Pulse Posting
Since this is a hands-on session, attendees are encouraged to bring their laptop, tablet or phone to participate in real-time.
Diane Helbig is an internationally recognized business and leadership development coach, author, speaker, and radio show host. As a certified, professional coach, and president of Seize This Day Coaching, Diane helps businesses and organizations operate more constructively and profitably.
As a speaker and workshop facilitator Diane merges energy and enthusiasm with rich content. Her goal is to leave her audience with actionable steps as well as the excitement to implement those steps. Diane has expertise in small business, sales, social media, networking, and leadership. She brings over 20 years of small business management and sales to her coaching.
Diane is the author of Lemonade Stand Selling and Expert Insights, and the host of Accelerate Your Business Growth Radio show. She is also a Solution Provider and Authorized Local Expert for Constant Contact. Diane is the creator of the Clarity of Course Sales Training Program as well.
Diane is a Council of Smaller Enterprises board member, Member of the NSBA Leadership Council, Marketing Chair for WIN Cleveland and past chairwoman of the Lakewood Chamber of Commerce.

October 9, 2015 - What Would You Do, Coach? Exploring the Paths and Ethics of the Coaching Conversation

You have access to so many tools to help you become a better coach.  Yet few things are as powerful as participating in real coaching situations, whether you’re the coach, the client, or an observer.  Watching others coach opens up new questions to ask, new elements to consider, and different perspectives on every situation.  
Join us at our October meeting as we work with real-life coaching situations shared by your peers.  We asked for “sticky” situations, and each one of the scenarios you’ll be working with challenged a coach in some way.  Some present ethical issues, while others are common scenarios that challenge the coach.  
October’s meeting is one of our semi-annual Roundtables, so you will be working in small groups to examine various case studies and learn from your peers how many different paths you might follow to address the coaching challenge.  
Ethical framework: To create a safe and common space for the discussion, the meeting will begin with a brief review of the new ICF Code of Ethics, newly updated in July.  If you have not already seen the update, you can access a PDF Version here
So bring your best coaching self and a curiosity for exploring options, and we’ll see you on October 9!

Jim Smith, NCOC®, PCC, The Executive Happiness Coach®, is a global provider of executive coaching, and personal and workplace transformation services.  Jim’s passion is to create a Happier world and workplace, one Leader at a time.

Jim began coaching executives in 1992, and has coached leaders from twenty-seven countries and six continents to achieve greater leadership effectiveness and balance. He achieved the highest designation in Ontological Coaching (NCOC™) through The Newfield Network where he serves as a Mentor Coach, as well as the PCC (Professional Certified Coach) designation through the ICF.

Jim is a co-founder and past two-term president of the ICF Cleveland Chapter, and is an adjunct Instructor for Baldwin Wallace University for their MBA program.
Finally, Jim wants you to know this: he worships Dark Coffee, Dark Beer, and Dark Chocolate... and deeply believes that Happiness is a Decision, not an Event!

 September 11, 2015 - 3 Common Myths Most Coaches Buy Into That Keep Them Stuck – And the Truth to Set You Free!

Only 25% of coaches ever make over $25,000 each year. Have you ever wondered why?
Does this sound familiar?
  • Knowing the main thing you need to do in a coaching business is get clients you:
    Create a program or workshop that you’re certain your target market wants but after launching it, you get a very lukewarm response
  • You get your website, blog, social media sites created with information about your program and send out emails and posts to let people know what you’re doing. While you get some “good for you” comments, not many buyers
  • You attend networking events but get frustrated that you seem to get a lot of coffee dates but not many people who want to sign up


This presentation will give you answers (AND solutions!)


During this presentation, you will learn:

  • Why your marketing may not be bringing the number of leads you desire (it’s not your fault – mostpeople are taught to do this the wrong way!)
  • A simple model (that most coaches & consultants don’t know) that can tell you exactly what to be working on to bring cash in the door today!
  • How networking can be your greatest source of leads OR your biggest waste of time
  • A new tool on how to gauge your own strengths and weaknesses in your business

Nancy Roberts – As a Certified Behavioral Analyst, Nancy utilizes a breakthrough business model to assist clients with their message, their market and generating multiple streams of income.

Nancy’s educational background includes studies in Organizational Behavior and Psychology at St. John Fisher, with additional studies in Total Quality Management and Business Administration.  She holds a certification in Behavioral Analysis.

As a big believer of lifelong learning, she is also a graduate of the Landmark Education Curriculum, as well as the Strategic Coach and Millionaire Mind Intensive programs.

Nancy has also written two books, “The Little Red Book of Hiring & Firing – 7 Strategies For Finding and Keeping the Best Talent” and “The Top Ten Strategies for Success.”


 August 14, 2015 - Seven Smarts:  Strategies to Increase Engagement


Coaching clients have a lot of wisdom that isn’t always tapped. We rely heavily on traditional verbal and logical strategies that ignore many other types of intelligence that can increase client engagement and facilitate learning. In this program you will learn how to identify the different types of people’s intelligence, and various strategies for accessing that intelligence. This material is based in proven educational theory and practice. These strategies will allow coaches to accelerate client learning and breakthroughs. Coaches can apply the learning to their own growth as well. 

In this program, you will learn:
  • The different types of intelligence
  • Readily available tools for identifying the types of intelligence in your clients and yourself
  • Strategies to access the intelligence
Sherry A. Watts, MBA, RCC and DTM, is founder of Civility Concepts. She uses her expertise in managing the impact our language and behavior has on performance to help people to work together in a spirit of cooperation, eliminating the costly miscommunications and conflicts that are so prevalent. Sherry’s system is based on a lifetime of studying how behavior and language impact others, looking for what works and what doesn’t work.
For more than twenty years Sherry worked in Corporate America where she tested her principles as a negotiator for a major international corporation. In 1995 she founded The Watts Connection, where she fine-tuned her system while working as a speaker, consultant, coach and mediator. The Watts Connection was rebranded to Civility Concepts at the end of 2013.

Sherry has an MBA degree and earned her Registered Corporate Coach (RCC) designation from the Worldwide Association of Business Coaches. She is an Apprentice Member of NSA–Ohio, a member of ICF-Cleveland (a charter chapter of the International Coach Federation) and Toastmasters International, where she achieved her Distinguished Toastmaster (DTM) designation. She is also a trained mediator.



 July 10, 2015 - Your Price Is What?!? How to Answer the Question and Get the Gig


When all things are equal the only differentiator is price.  Competition is getting stronger, with more and more coaches entering the market, each willing to “give-away” their coaching just to get their foot in the door.   What do you say when you offer your price? In this session you will learn the negotiation and pricing tricks and tools that are used by highly Professional consultants.   

In this program, you will:
  • Learn the difference between proactive price efforts versus reactive pricing responses
  • Learn what the pricing sponge is and how you can use it to raise your pricing
  • Learn what the three phases of the customer’s purchase are and why lowering your price at the wrong time will result in you losing the sale.
Coaching requires you to have a level of confidence and if you are not comfortable with the subject of price, it sends a message to the client that maybe YOU need some…coaching (on overcoming price objections). Come and get the insights that have been part of one of the largest banks in the world, a nuclear missile silo manufacturer and even an association of executives. This session will definitely have you clamoring for more!
Kordell Norton, CSP – is a revenue mechanic for organizations who want to grow their sales, create marketing that connects and stands out, and charismatic business leadership. His consulting firm works with organizations like L’Oreal, Mars, PNC Banks, University Hospitals as well as associations, government, education and corporate clients internationally.
His entertaining, presentations are jam packed with insights . . . and humor, on how to grow organization revenue and size. A Certified Speaking Professional (CSP) member of the National Speakers Association and past President of the Ohio Chapter, he is the author of 5 books and adjunct faculty to 7 universities.
A former senior executive with several multi-billion dollar companies, he has:
  • Managed a $31 million dollar marketing budget promoting little names like IBM, Hewlett Packard, Microsoft, Apple and others.
  • Vice President of 500 Call Center agents who fielded 250,000 phone calls a month
  • Regional and National Sales Management and Training
  • Director of Human Resources for 5,600 employees

    Said one of his clients “watching Kordell present is like watching popcorn pop . . . without a lid.”

 June 12, 2015 - Cool Tools Show & Tell


Back by Popular Demand!!
Bring your favorite coaching tools to share.
Join us for our June chapter event where we’ll share our favorite coaching tools.  Forms, check lists, exercises, experiments, toys, cards, gadgets, favorite books and innovative ideas are all welcome!
If you would like to share with the group, please RSVP to Becky Zatezalo and provide your name, category, type of tool and email address by Tuesday, June 2, 2015.
Bring to the meeting written instructions for the tool or resource.  Include your name and contact information. 
Provide 50 copies of each information resource you bring to distribute.  The facilitators will present your tool.  You may join any table to learn about other resources and tools.

There will be 3 facilitated roundtables & 3 rounds 35–minutes each on the following core competencies:
  • Direct Communication Table
  • Active Listening Table
  • Powerful Questioning Table

May 8, 2015 - How to Rock Your Coaching World by Hiring a Virtual Assistant 


Are you overwhelmed trying to get all of the “business end” of your coaching practice done in between appointments or late at night? Do you always feel like you’ve forgotten to do something but just can’t think of what it might be? Are you ready to get some help but have no idea where to start?  Join long-time virtual service provider, Holly Kile, as she takes you behind the scenes of virtual assisting and online business management. In this interactive, engaging presentation, you will learn how to find and hire the best virtual support for your coaching practice and then learn effective working strategies so you can make the most of your digital team! This session will conclude with an interactive Q&A session to give you the opportunity to ask your specific questions about working with a virtual assistant.


In this program, you will: 

  • What a virtual assistant does and how their work can benefit the growth of a coaching practice
  • How virtual assistants can effectively assist both internal and external coaches
  • Signs that it’s time to hire help and how to determine exactly what the best support team looks like for you
  • How to hire right and start off on the best foot to ensure a productive long-term relationship 
Holly J. Kile is president and chief business strategist of HJK Global Solutions. Using her extensive background in operations management, systems analysis/implementation and strategic business marketing, Holly works with business owners and entrepreneurs who struggle with figuring out how to effectively achieve their vision for their business. As a result of working with Holly, her clients are able to access multiple opportunities for growth in their organizations and realize potential they didn’t previously know existed. Holly’s passion for small business owners, solo-entrepreneurs, and heart-centered organizations drives her to create holistic business programs and products they can use to support them in creating long-term, sustainable success for their business. Holly is a member of the International Virtual Assistant’s Association and has been recognized as one of the 2015 Top 10 Work at Home Businesses by Startup Nation and nominated for the 2015 Starkey Entrepreneurial Woman Award.



April 10, 2015 - Balance & Clarity: Leveraging Polarities to Manage Coaching Dilemmas 


In any coaching practice, the coaching will face dilemmas with clients. These dilemmas, two interdependent pairs or “polarities”, can be managed with the right approach. The Polarity Approach, supports coaches by distinguishing simple “either/or” problems from independent pairs that require a “both/and” approach to achieve the necessary leverage. This presentation will guide participants on a learning journey to identify and manage the dilemmas they face as they encounter them.


In this program, you will:

  • Learn how individuals can fall prey to “either/or” traps in pole preferences that inhibit performance and create vicious cycles
  • Gain an appreciation for the powerful ways the Polarity Approach supplements your thought process for client and business management
  • Learn how to use the Polarity Map™, a practical tool that will serve as individual documentation of new awareness, specific learning plans and desired goals as you track your progress

Kay Peterson, MS, GPCC, ACC is a founding partner of Harlan Peterson Partners LLC, an
executive coaching firm supporting professionals, as they become leaders, owners and
entrepreneurs. She is a Master Coach at Case Western Reserve University’s Weatherhead
School of Management and the founder of the Experiential Learning Community of Practice.
Her strength-based approach combines experiential learning, polarity thinking and adult
development theory to support leadership development, to increase team cohesion, and to
build learning organizations that spur collaboration and innovation. Kay’s work has appeared
in HBR Guide to Coaching Your Employees.


Sandy Carter, MBA, PhD, PCC is a member of the International Coaching Federation and is a Professional Certified Coach (PCC). Additionally, she is certified as a Physician Development Coach. Sandy is a founding fellow of the Harvard Institute of Coaching Professional Association (ICPA), and was on the Executive Board of Advisors for the Wharton Center at Michigan State University. She served on the International Coaching Federation (ICF-Michigan) Board of Directors. Sandy is a SupporTED Coach and on the team that coached the Fellows at the SupporTED 2011 Collaboratorium ( Sandy has a PhD in Organizational Management with a specialization in Leadership. She earned an MBA in Strategic Management and a Master’s degree in Social Work. 



March 13, 2015 - Coach Training: Two Steps Forward, One Step Back:  Managing Progress and Accountability in Coaching

  • Why do some clients get stalled in the midst of the coaching process? 
  • Why do some lose track of their own influence over their progress? 
  • When they get stuck or go off track, how do we get them back to forward movement?
These questions will be the focus of this session as we explore the ten components of this last of the ICF core competencies.  

After all, in coaching we are helping our clients with the thorny challenge of behavior change.  We are going on a journey with them where they will be intentionally going outside their comfort zone as they explore alternative thought processes and behaviors. The “Managing Progress and Accountability” Competency requires us to be present and non-judgmental AND be a guide who stays true to the client’s purpose (not our own)

Through participative discussion in this session we will identify both reasons for stalls and possible interventions.  We’ll surface powerful questions to consider in the process of helping the client get back on track.
We will also identify a variety of prevention strategies and do some practice work to make the interventions more real.

Sarah Spengler, MSOD                                         
Organizational Effectiveness Specialist

Sarah is an experienced leadership coach, facilitator, trainer and OD practitioner.
Prior to coming to MetroHealth she worked in the Cleveland area nonprofit sector for over 25 years including at:  United Way of Greater Cleveland, Neighborhood Progress, Inc, and The Free Clinic of Greater Cleveland.  In addition she operates an independent OD consulting practice, Grace Partners, LLC that provides Organization Development services as well as coaching, training and instructional design services.


February 13, 2015 - The Impact of Emotional Intelligence and Executive Coaching on Leader Effectiveness: 8:30 to 10:30 AM

Research findings from Case Western Reserve University show the positive impact of a coaching relationship on the effectiveness of leaders in organizations, among other encouraging results. The presentation covers research on 100 senior leaders in a major national bank who completed a leadership development program that included coaching. The intervention, the critical role of coaching, and inspiring stories of individual and organizational transformation will be described. 

In this program you will:
  • Discover how the concepts of Emotional Intelligence, Intentional Change Theory and compassionate coaching can be applied in an organizational context.
  • Learn key findings from groundbreaking new research on leadership coaching completed at Case Western Reserve University.
  • Be introduced to coaching frameworks and techniques leveraged by coaches in the intervention.
  • Have an opportunity to experience the power of Intentional Change Theory and coaching with compassion. 
Dr. Ellen B. Van Oosten is Faculty Director for Executive Education and Visiting Assistant Professor in the Department of Organizational Behavior at Case Western Reserve University. Dr. Van Oosten is also Director of the Coaching Research Lab and Master Coach at Case.  Her research interests include coaching, leadership development, emotional intelligence, and positive relationships at work.   Dr. Van Oosten has published scholarly and practitioner articles which cover topics such as coaching for change, leadership vision and leadership development in organizations.   She teaches at the Schools of Management, Engineering and Law at Case and regularly delivers workshops for managers and executives.


January 9, 2015 - Growing Your Business Workshop With Mark LeBlanc

  • Learn how to attract more prospects, stimulate more referrals, and ultimately craft a plan for generating more business from Growing Your Business! Master Speaker Mark LeBlanc 
  • Described as magnetic, approachable, and results-oriented, Mark uses his unique sense of humor to train business owners on practical and immediately useable strategies for success
  • Network with other experienced professionals 
  • Leave with strategies, insights, and ideas that can be implemented immediately.
  • Earn 6 ICF Resource Development CCEUs
  • Energize your results for 2015 and beyond!

Cost: Includes Box Lunch & ICF CCEUs
Get Early Bird Pricing before Dec.14th 
ICF-CLE Members pay only $39
Non-Members pay $55 
First 40 registrants receive copy of Growing Your Business! by Mark LeBlanc!
After December 14th - Cost
$55 for ICF-CLE Members 
$75 for Non-ICF Members
Open to the Public